Refund & Cancellation Policy

1. All sales are final

Subscriptions to CollegeCoachEmails are non-refundable. This applies to every plan (per-sport Starter and Pro, the 10-Sport Bundle, and All-Access) and to both the initial charge and every renewal charge. For the 10-Sport Bundle, the ten sports you select at checkout are likewise final for the paid term.

The reason is the nature of what we sell. The moment you subscribe you can download the complete contact list as an Excel or CSV file. That data cannot be returned or un-seen, so we treat every purchase as final. Please read Section 2 before you subscribe — it exists so you never need a refund in the first place.

2. Check the data before you buy

Every sport we sell has a free sample file — real rows from the real list, with email addresses and phone numbers masked. The sample shows you the exact columns, the divisions covered, the formatting, and how many coaches are in the list, so you can confirm it is what you need before any money changes hands.

We also publish the live coach and verified-email counts for every sport on its product page, and explain exactly how the data is collected and re-checked on our how we verify page. If anything is unclear, email support@collegecoachemails.com before you subscribe and we will answer honestly, including telling you if our list is not a good fit for what you are trying to do.

3. Cancelling your subscription

You can cancel at any time, with no fees, no phone calls, and no retention process, through the billing portal on your account page ("Manage billing / cancel"). Cancelling is how you stop paying us — it is not a refund. When you cancel:

• You will not be charged again;
• Your access to downloads continues until the end of the billing period you have already paid for;
• No partial or prorated refund is issued for the unused remainder of that period.

Cancel before your renewal date to avoid the next charge. Subscriptions are annual and renew automatically, and Stripe emails you a receipt for every charge.

4. Charges made in error

This policy is about buyer's remorse, not about mistakes. If you were charged more than once for the same plan, charged after a confirmed cancellation, or charged as a result of a billing error on our side, that is not a refund request — it is an error, and we will correct it. Email support@collegecoachemails.com with the charge date and amount and we will investigate and return anything we took in error.

Likewise, if you believe your account was charged by someone who was not authorised to use your card, contact us immediately and we will cancel the subscription and work with you and Stripe to resolve it.

5. Statutory rights

Nothing in this policy removes rights you have under the consumer law that applies where you live, and we do not ask you to waive them. Where local law grants a mandatory right to cancel or to a remedy that this policy does not provide, that law takes precedence over this page. Tell us which law you are relying on and we will comply with it.

6. Chargebacks

Please contact us before opening a dispute with your bank — if something has genuinely gone wrong we would rather fix it directly and quickly. A chargeback filed to obtain the data without paying for it will be contested with the evidence of purchase, download activity, and this policy, and the associated account may be suspended.

7. Questions

Anything unclear, or a situation this policy does not cover? Email support@collegecoachemails.com — a human reads every message.