Refund Policy

1. Our 7-day money-back guarantee

We want buying a coach list to feel like a no-brainer. That's why every first purchase of any plan — monthly or annual, single-sport or All-Access — comes with a 7-day, no-questions-asked money-back guarantee. If the Service isn't what you expected for any reason, tell us within 7 days of your first charge and we will refund it in full. It doesn't matter whether you've already downloaded a list; the guarantee still applies.

"First purchase" means the first time you subscribe to any plan with us. If you start on a single-sport plan and later upgrade to All-Access, the guarantee applies to that original first charge — upgrades and plan changes afterward are handled as normal billing events through Stripe, with proration where applicable.

2. How to request a refund

Email support@collegecoachemails.com from the email address on your account with the subject line "Refund request." That's it — you don't need to give a reason, fill out a form, or get on a call. We process refund requests within 2 business days. To avoid confusion, please also cancel your subscription in the billing portal (Account → Manage billing), or ask us to cancel it for you in the same email and we will.

3. Renewal charges

Subscriptions renew automatically, and we know renewal charges can occasionally catch people by surprise. A renewal charge — monthly or annual — is refundable if you contact us within 7 days of the charge, provided the request is made in good faith. After 7 days, renewal charges are non-refundable, but you can cancel at any time to stop future charges and keep access until the end of the period you've paid for.

4. Canceling your subscription

You can cancel at any time, with no fees and no phone calls, through the billing portal in your account page ("Manage billing / cancel"). When you cancel:

• You will not be charged again;
• Your access to downloads continues until the end of the billing period you already paid for;
• No partial or prorated refunds are issued for the unused remainder of a billing period, except as covered by Sections 1 and 3 above.

5. How refunds are paid

Refunds are issued by Stripe to the original payment method. Once we process a refund, it typically appears on your statement within 5–10 business days, depending on your bank or card issuer. If a refund cannot be returned to the original payment method (for example, the card was closed), Stripe or your bank will route it according to their standard procedures — contact us if anything looks stuck and we'll chase it down.

6. Fair-use note

The guarantee exists so you can try the Service risk-free — not as a mechanism to download every list for free repeatedly. We reserve the right to refuse refunds for repeated purchase-refund cycles by the same person or organization, or where we see clear abuse of the policy (for example, redistributing the data after requesting a refund, which also violates our Terms of Service). This has never been a problem with genuine customers and we expect it never will be.

7. Chargebacks

Please contact us before opening a dispute with your bank — our refund process is faster than a chargeback (days instead of weeks) and far less hassle for you. We honor every request that falls under this policy, so there's rarely a reason to dispute a charge. If a chargeback is filed on a charge that was eligible for a refund, we'll simply accept it; if it's filed to obtain the data without paying, we may contest it and suspend the associated account.

8. Questions

Anything unclear, or a situation this policy doesn't cover? Email support@collegecoachemails.com — a human reads every message, and we'd rather be generous than lose your trust.